DR.ZRO Return & Exchange Process

DR.ZRO Website Terms of Use

Last Updated: [December 6, 2025]

By using DR.ZRO’s website, you agree to these Terms. For full clarity, we’ve kept them simple—focused on key rules and protections for both you and us.

1. Eligibility & Accounts

  • You must be at least 13 years old; 18+ (or with guardian consent) to purchase.

  • Keep your account info accurate, and secure your login details—you’re responsible for activity on your account.

2. Using the Site

  • Use the site only for legal purposes (e.g., browsing, buying).

  • Don’t copy, hack, or damage our content (logos, text, designs) without written permission.

  • No reselling our products without authorization.

3. Orders & Products

  • Placing an order is an offer—we’ll confirm via email when we accept it (that’s when the contract starts).

  • We may cancel orders for stock issues, pricing errors, or fraud, and will notify you.

  • Product images are for reference; actual colors may vary.

4. Payments

  • Prices are in USD, with taxes included (unless stated otherwise).

  • Use valid payment methods (Visa, PayPal, etc.)—you must have the right to use them.

  • We’ll correct pricing errors; you can cancel if the new price doesn’t work for you.

5. Returns & Exchanges

  • Follow our Return Policy: 30 days from delivery, items unused and in original packaging.

6. Intellectual Property

  • Our site content (logo, text, designs) is protected by U.S. law. Unauthorized use may lead to legal action.

7. Liability & Disclaimers

  • We aim for accurate content, but don’t guarantee it.

  • We’re not liable for indirect damages (e.g., lost profits) from site use or purchases.

  • Third-party links on our site aren’t endorsed by us—use them at your own risk.

8. Changes & Contact

  • We may update these Terms (check the “Last Updated” date). Continuing to use the site means you accept changes.

  1. Request: Email info@dzwholesale.com within 30 days of delivery, including your order number and reason.

  2. Confirm: Get a reply with a pre-paid return label (U.S. only) within 24 hours.

  3. Ship: Pack items (unused, original packaging) and mail via the label.

  4. Refund/Exchange: We process within 3–5 business days of receiving items. Refunds go to your original payment method; exchanges ship for free.


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If you have any questions,please feel free to contact us.♥